Frequently asked questions

Answers to your transfer questions

Find information about quotes, passengers, luggage, airport meeting points and changes to your trip.

Get your quote without entering personal details.

Before you book

Have your dates, full hotel or destination name and passenger count ready. You can check availability and pricing before providing the details needed to complete a booking.

Before you travel

Check that your confirmation has the correct route and travel details. Save your booking reference, contact information and meeting instructions so you can find them on arrival.

For specific travel needs

Contact the team if you have special luggage, need boarding assistance or have an itinerary with several hotels. These details require a review of the vehicle and arrangements before confirmation.

A few helpful answers

Frequently asked questions

How do I get a transfer quote?

Choose arrival, departure or round trip; find your hotel or destination, select your dates and enter the number of travelers. You can then compare available options.

Is the price per person or per vehicle?

Your quote shows the total per vehicle for the selected route, category and trip type. Check the currency before confirming.

What does a round trip include?

It includes airport-to-hotel arrival and hotel-to-airport departure on the same route. If you are changing hotels, ask how to arrange each journey.

What if my hotel is not listed?

Search the full name. If you cannot find it, you can use the area to explore a quote and contact the team to confirm the exact destination before booking.

Should I include children and infants?

Yes. Include every traveler when choosing vehicle capacity. Child seats are provided at no extra charge, subject to availability. Request one when booking.

How much luggage can I bring?

That depends on the vehicle and passenger count. Ask about large suitcases, strollers or special equipment to confirm there is enough room.

When do I add my flight details?

During the booking steps after choosing a vehicle and fare option. Check the flight number, date and airport carefully.

Where do I meet my driver?

At the point specified in your confirmation, after completing the arrival process and collecting your luggage. Follow the instructions for your terminal.

What should I do if my flight is delayed or changed?

Send the team your updated itinerary and booking reference so they can review the pickup. Changes are handled according to your reservation terms.

How do I know when to leave my hotel?

Check the confirmed pickup time for your flight and route. If it is unclear, contact the team before your departure day.

Can I change or cancel my booking?

Contact the team with your booking reference. Send cancellation requests in writing to the reservations email and read your fare terms; changes and cancellations are subject to those conditions.

Which payment methods are available?

Check the options shown when completing your booking. Your selected method and payment status should match the information in your confirmation.

Does a transfer to a ferry area include the crossing?

The ground transportation quote covers the route to the specified ferry point. Do not assume ferry tickets or island transportation are included; check your service details.

Does checking a price reserve my vehicle?

No. Viewing options does not create a booking. Complete the process and keep the confirmation with your booking reference.

Cancun & Riviera Maya